How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging
What is the range of locations to which Maccaron ships their products?
Maccaron ships throughout India!
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our warehouse or Seller’s warehouse.
Following are some our trusted courier partners:
1. Bluedart - http://www.bluedart.com/
2. Delhivery - http://www.delhivery.com/
3. FedEx - https://www.fedex.com/en-in
4. Ecom Express - https://ecomexpress.in/
What is the estimated delivery time?
We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
All products will be shipped directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
While we are trying our best to avoid this situation, these products might delay your order.
If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
Are there any shipping charges applicable on my order?
We have standard shipping charges for most addresses.
A flat Rs.50 charge is applied to all orders below Rs.500, while there is free shipping for all orders above Rs.500.
Does Maccaron ship outside India?
Unfortunately, Maccaron does not ship outside India at the moment.
1. Maccaron requires an opening video from the customer which is regarding (wrong product dispatch, product missing, partial item missing, package tempering) to resolve the query in true honesty. This is a mandatory step that has been added to our Terms & Conditions.